Special Order Grids maintained by The Plum Lotus

Return:
1) If you are not 100% satisfied with your item, we will gladly accept it back for a full refund provided your initial request to return the item is within 30 days from the date of purchase. If your initial request to return the item is after 30 days from the date of purchase, unfortunately, we would be unable to accept the return request.

2) All returns must be received in perfect resalable condition for refunds to be granted. If the item you return does not arrive in perfect resalable condition, we cannot offer any refund.

3) All returned items must include a copy of the original sales invoice. Once your item has returned to us, your refund will be processed within 72 hours.

1) Customs duty is obligation and liability of a citizen in your country, so buyer should be responsible for any tax and custom duty incurred.

2) Please double check your local customs policy carefully before purchase. Or we will not be
responsible for any failure delivery related destination customs issue.

3) Tax is calculated in accordance with Colorado State (USA) tax requirements.

Payment:
1) PayPal is our only accepted method of payment. We accept PayPal payments from buyers all over the world.

2) PayPal is the safest, easiest, and quickest way to make online purchases. Paying via PayPal also ensures that your purchase is protected and guaranteed.

Shipping:
1) All purchases will ship immediately upon completion of the purchase.

2) If you have not received your item after estimated delivered days, please do not hurry to open a case with us. However, feel free to contact us so that we may help you locate your purchase. There have been issues worldwide with shipping due to the pandemic and invasion of Ukraine. However, the shipments are, typically, received with rare delays our experience.

3) If a package is lost during shipping, we will recheck the shipping status and decide the best decision for replacing or refunding the purchase.